Help - Policies and Procedures - Borrowing Help

• What is 'My Cart'?
• How many titles can I have in my My Cart at the same time?
• How long will a title in my My Cart remain there?
• How many titles can I have checked out at the same time?
• When I check out a title, for how many days do I get to keep it?
• Once the lending period is over, what happens to the title I checked out?
• Can I return my items early?
• Can I renew the items I have checked out?
• What happens when I place an item on hold?
• How many items can I place on hold at the same time?
• Once a title that I have placed on hold becomes available for me to check out, how much time do I have to check out the title before my hold expires?
• How do I cancel a hold?
• How do I change the email address that I entered when I placed my hold?
• What is 'My Wish List'?
• How can I add a title to 'My Wish List'?
• How do I remove a title from 'My Wish List'?
• How do I check out a title from 'My Wish List'?
• After I check out a title will it be removed from 'My Wish List'?
• Why can I add some titles to 'My Wish List' but not to 'My Cart'?
• What is a 'release date'?
• A title on 'My Wish List' has a message stating that 'this title is no longer available for check out.' Why is the title no longer available?

What is 'My Cart'?

When you come across an available title that you may want to check out, you can click 'Add to Cart' to place the title in your personal cart. Placing a title in your cart is like placing it on temporary reserve; as long as the title is in your cart, it will remain available for you to check out. Please note that the system will automatically remove a title from your cart 60 minutes after you have placed it there, making the title available to other patrons at your library.

Back to top

How many titles can I have in my My Cart at the same time?

Our system allows you to put up to 5 titles in your My Cart at the same time. If you have decided against checking out a particular title, you can click the 'remove' link to pull it from your My Cart. Please note that the system will automatically remove a title from your My Cart 60 minutes after you have placed it there, making it available to other patrons at your library.

Back to top

How long will a title in my My Cart remain there?

Once you add a title to your My Cart, it will remain there for 60 minutes. Once 60 minutes have elapsed, the title will be automatically returned to the collection, making it available to other patrons at your library.

Back to top

How many titles can I have checked out at the same time?

You can have up to 3 titles checked out at any given time.

Back to top

When I check out a title, for how many days do I get to keep it?

Typically, the lending period for digital materials is 7 days, but the lending period can differ from title to title. The lending period for each item is clearly displayed with other details about the title.

Back to top

Once the lending period is over, what happens to the title I checked out?

You do not need to return a borrowed item. Once the lending period has elapsed, the title is automatically 'returned' to the library. Although the file(s) will remain on your machine, the file(s) will no longer be accessible. Please review the instructions below for deleting your titles after they have expired.

To delete an expired OverDrive Media Console™ file...

1. Open OverDrive Media Console.
2. Locate the item you wish to delete in the 'Media Library'. Single-click the title to select it, then click the 'Delete' button.

Back to top

Can I return my items early?

Due to publisher licensing agreements, OverDrive Media titles cannot be returned early. They will automatically be returned at the end of the lending period.

Back to top

Can I renew the items I have checked out?

The items you have checked out cannot be renewed, but you can check them out again if they are available when your checkout expires.

If you want to check out an OverDrive Media Console title again...

After checking out your OverDrive Media Console title a second time, download a new version of the title from this website.

Back to top

What happens when I place an item on hold?

The title you have placed on hold will be reserved for you to check out once it becomes available. When the title is available for you, you will receive an email with instructions on checking the book out. The item will be held for you for 2 days (starting when you are emailed notice that the title is available).

Back to top

How many items can I place on hold at the same time?

You can place up to 5 titles on hold at a given time.

Back to top

Once a title that I have placed on hold becomes available for me to check out, how much time do I have to check out the title before my hold expires?

Once the title you have placed on hold becomes available for check out, you will receive an email indicating the title is available. If 2 days elapse from the time you are emailed this notice, and you have yet to check out the title, the title is returned to the library collection, making it available to other patrons at your library.

Back to top

How do I cancel a hold?

To cancel a hold, please take the following steps:

1. From any page, choose the 'My Account' button.
2. Log in to your account.
3. Click the 'My Holds' link.
   The list of titles that you have currently placed on hold is displayed.
4. Click the 'Remove' link next to the title in which you are no longer interested.
   This action cancels your hold.

Back to top

How do I change the email address that I entered when I placed my hold?

To change your email address, follow these steps:

1. From any page, click the 'My Account' link.
2. Log in to your account.
   The 'My Account' page is displayed.
3. Click the 'My Holds' link.
   The list of titles that you have currently placed on hold is displayed.
4. Click the 'Edit' link next to the title for which you would like to change hold notification information.
   You are prompted to edit holds information.
5. In the 'Email address' field, enter the new email at which you would like to notified of the availability of your holds.
6. Confirm your new email address by entering the new email address in the 'Confirm Email address' field.
7. Click 'Submit'.
   Your email address is updated. A message is displayed stating that you will receive an email when the title becomes available for checkout.

Back to top

What is 'My Wish List'?

When you come across a title that you are interested in checking out, including titles that have not yet been released, you can click 'Add to Wish List' to place the title on your 'My Wish List'.

Back to top

How can I add a title to 'My Wish List'?

To add a title to 'My Wish List', click the 'Add to Wish List' link for the title.

Back to top

How do I remove a title from 'My Wish List'?

To remove a title from 'My Wish List', click 'Sign In' to sign in to your account, and click the 'My Wish List' link. Click the 'Remove' link for the title you wish to remove from 'My Wish List'.

Back to top

How do I check out a title from 'My Wish List'?

If a title on 'My Wish List' is available for check out, click the 'Add to Cart' button. Your 'My Cart' is displayed. Click 'Proceed to Checkout' to check out the title.

Back to top

After I check out a title will it be removed from 'My Wish List'?

No. Titles remain on 'My Wish List' after they are checked out so that you may reference them again if desired.

To remove a title from 'My Wish List', click 'Sign In' to sign in to your account, and click the 'My Wish List' link. Click the 'Remove' link for the title you wish to remove from 'My Wish List'.

Back to top

Why can I add some titles to 'My Wish List' but not to 'My Cart'?

Titles that have a future release date (the date on which the publisher releases a given title in a given format) may be added to 'My Wish List' but not to 'My Cart'. These titles cannot be checked out until they are released.

Back to top

What is a 'release date'?

A release date is the date on which the publisher releases a title in a given format.

Back to top

A title on 'My Wish List' has a message stating that 'this title is no longer available for check out.' Why is the title no longer available?

Titles that have not yet been released are removed from 'My Wish List' in cases where publishers have delayed or postponed the release of the title, or when the title is otherwise made unavailable by the publisher or library.

Back to top